Can't import files

Question

Can't import files

U

user78023

20 February 2022

Like the title says, whenever i try to import a file either fbx or dae i get "ModuleNotFoundError: No module named 'fbx_import'" and nothing happens. I've tried multiple different files in case it was an issue with my exported model specifically but i get the same result every time.

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t.borovskis · Answer 1 · 21 February 2022, 16:01

t.borovskis

21 February 2022, 16:01

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Could you please send us the files in your log folder?

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user78023 · Answer 2 · 21 February 2022, 23:21

user78023

21 February 2022, 23:21

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Log file. It only happens when importing a mesh, animations seem to be working fine

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t.borovskis · Answer 3 · 22 February 2022, 18:51

Thank you! Our developers have never seen this issue before. It looks like some problem with the python interpreter. Can you please check if the file: CASCADEUR_ROOT_DIR/resources/scripts/python/fbx_import/__init__.py exists? Or maybe did you change the default path to the scripts somehow?

user78023 · Answer 4 · 23 February 2022, 00:47

***, file is there. Have both init and actions.py in the folder. I don't see how i could have changed the path, the only setting i've changed was making the theme dark when i first launched the program, however I did see a settings.ini in the resources folder with ScriptsDir inside with no path, i tried saving it with the scripts folder location but it didn't help, still getting the error.